Shipping Policy

Ford Medtech, LLC (“Company,” “we,” or “our”) is committed to reliable and timely delivery of our medical devices while maintaining compliance with applicable regulatory and quality standards.

This Shipping Policy applies to all orders placed through our website and direct sales channels.

• Orders are typically processed within 3-5 business days after payment confirmation
• Orders are not processed or shipped on weekends or U.S. holidays
• High order volume or unforeseen circumstances may result in delays

Customers will receive a shipping confirmation email with tracking information once the order has shipped.

We offer standard and expedited shipping options at checkout. Estimated delivery times:

• Standard Shipping: 7 business days
• Expedited Shipping: 5 business days

Delivery timelines are estimates only and are not guaranteed. Signature may be required upon delivery for certain orders.

We utilize reputable carriers such as:

• UPS
• FedEx
• USPS

Carrier selection is determined by destination, service level, and operational efficiency.

Shipping costs are calculated at checkout based on:

• Order size and weight
• Destination
• Selected shipping speed

Promotional or bulk shipping rates may be available upon request. Shipping fees are non-refundable once the order has shipped.

All shipments are made FOB Shipping Point.

• Title and risk of loss transfer to the customer upon delivery to the carrier
• The Company is not responsible for delays, loss, or damage once the shipment is in transit

A. Delayed Shipments — delivery delays may occur due to:

• Carrier disruptions
• Weather events
• Supply chain constraints

We are not liable for delays caused by carriers or events outside our control.

B. Lost or Stolen Packages — if tracking indicates a package has been delivered but not received:

• Customers must contact the carrier directly to initiate a claim
• We will assist in providing documentation where possible

C. Incorrect Shipping Information — customers are responsible for providing accurate shipping details.

• Orders shipped to an incorrect address provided by the customer are not eligible for replacement or refund
• Additional fees may apply for reshipment

If your order arrives damaged, notify us within 5 business days of delivery and provide photos of:

• Packaging
• Shipping label
• Damaged product

We will evaluate and, if appropriate, replace the product or issue a refund.

We reserve the right to ship orders in multiple shipments.

Customers will not be charged additional shipping fees for split shipments unless agreed in advance.

We plan to offer international shipping in the future. For international orders (when available), the customer is responsible for:

• Customs duties
• Import taxes
• Regulatory compliance in destination country

Delivery timelines may vary significantly based on customs processing.

For hospitals, health systems, and bulk purchasers:

• Custom shipping arrangements may be available
• Freight, palletized shipments, or consolidated delivery may be arranged
• Additional terms may apply under separate agreements

Please contact sales@jfordspeculumsleeve.com for coordination.

As a medical device manufacturer:

• Products are packaged to maintain integrity during transit
• Customers are responsible for proper storage and handling upon receipt
• Any concerns regarding product condition should be reported promptly

For shipping-related inquiries: support@jfordspeculumsleeve.com

Response Time: Within 1-3 business days

Ford Medtech, LLC — committed to reliable delivery and responsible medical device distribution.