Return & Refund Policy

Ford Medtech, LLC (“Company,” “we,” or “our”) is committed to customer satisfaction while maintaining product integrity and compliance with applicable medical device standards.

This Return & Refund Policy applies to all purchases made through our website and direct sales channels.

Products may be returned only if all of the following conditions are met:

• Return request is submitted within 30 days of delivery
• Product is unused, unaltered, and in original packaging
• Product box has not been opened
• Product is in resalable condition, as determined by Company

Important: Products that have been opened, used, or exposed to a clinical environment are not eligible for return, except in cases of verified defect or damage.

The following items are not eligible for return:

• Products that have been used or partially used
• Products not in original condition or packaging
• Products returned after the 30-day window
• Custom, bulk, or special-order items (unless defective)
• Any product reasonably determined to pose a contamination risk

If you receive a product that is damaged during shipping, defective, or incorrect (wrong item shipped), you must notify us within 5 business days of delivery. Upon verification, we will:

• Replace the product at no cost, or
• Issue a full refund, at our discretion

We may require photos of the product and packaging, and return of the product for inspection.

All returns require prior authorization. To request a return, contact support@jfordspeculumsleeve.com and include:

• Order number
• Product name and quantity
• Reason for return

If approved, you will receive a Return Merchandise Authorization (RMA) and return instructions. Returns sent without an RMA may be refused.

Customer is responsible for return shipping costs unless the return is due to:

• Defect
• Damage
• Company error

Original shipping charges are non-refundable, unless required by law. We recommend using a trackable shipping method.

All returned products are subject to inspection.

• Approved returns may be subject to a restocking fee of up to 15%
• No restocking fee applies to defective or incorrect items

Refunds will be issued only after inspection confirms eligibility.

• Refunds are issued to the original payment method
• Processing time: 5–10 business days after approval
• Partial refunds may apply if items are not returned in original condition

We do not process direct exchanges. Customers should:

1. Return the original item (if eligible)
2. Place a new order

For hospitals, health systems, and bulk purchasers:

• All B2B orders are final sale unless defective
• Dedicated support is available for large orders or logistics issues

As a supplier of medical devices:

• We reserve the right to refuse any return that may compromise product integrity or safety
• Returned products may not be resold if handling conditions cannot be verified
• Certain returns may be handled in accordance with regulatory or quality procedures

To the maximum extent permitted by law, Ford Medtech, LLC shall not be responsible for:

• Improper use of products
• Products used outside their intended purpose
• Any indirect, incidental, or consequential damages

For all return inquiries: support@jfordspeculumsleeve.com

Response Time: Within 1-3 business days

Ford Medtech, LLC — committed to quality, safety, and responsible medical device distribution.